Refund policy

Last updated: 30 October 2026

1. Our 30-day guarantee

Every pair bought on woolberry.com and delivered to the United Kingdom, Sweden, Denmark, Norway, Czechia, Poland, Germany, Austria, Belgium, France, Ireland, the Netherlands or Finland comes with a 30-day money back guarantee. Wear them and if they are not the best natural leggings you own, return them within 30 days of delivery for a full refund. The refund includes the delivery charge on your order; there is no handling fee. Worn or washed pairs are welcome; please follow the care instructions on the label.

The guarantee applies once per order, to orders placed on woolberry.com by the person returning them, and to a maximum of two pairs per order. Returned pairs are washed and donated to charity; they are never resold. We do not offer exchanges: if you need a different size, return the pair and place a new order.

2. Returns from Switzerland, the United States, Canada and Australia

Orders delivered to Switzerland, the United States, Canada or Australia can be returned within 30 days of delivery if the leggings are unworn, unwashed and still have their tags attached. A return handling fee is deducted from the refund; it covers the return label, handling and processing: United States $14.00, Canada CA$16.00, Australia A$16.00, Switzerland CHF 6.00. Nothing is charged up front. Import duties, import VAT and carrier fees paid to a customs authority or carrier are not paid to us and cannot be refunded by us.

3. How to return

Start every return in our Returns Centre at woolberry.com/pages/start-a-return with your order number. We reply within 1–2 business days with a return label and instructions; from outside the EU please mark the customs form “Returned goods”. Post the parcel within 14 days of starting the return.

4. Refunds

We refund to the payment method you used, within five business days of the parcel reaching us. In the countries covered by the guarantee we refund the price of the leggings and the delivery charge on your order. For returns from Switzerland, the United States, Canada and Australia we refund the price of the leggings less the return handling fee; the original delivery charge and any import charges are not refunded.

5. Faulty items

If something is wrong with your leggings, a seam, a hole, a fault in the fabric, that is our responsibility for as long as the law in your country provides, well beyond 30 days, wherever you are. Contact support@woolberry.com with a photo and your order number. We repair, replace or refund, and we cover the return postage. Normal wear, damage from washing outside the care instructions, and damage caused after delivery are not faults.

6. Your legal rights

Nothing in this policy limits your rights under the law of the country you live in. In particular:

• United Kingdom, EU, Sweden, Denmark and Norway: you may cancel your order for any reason within 14 days of receiving it, and we refund the price and standard delivery within 14 days of receiving the goods back, or of your proof of posting. You may inspect and try the leggings on as you would in a shop. Where you have used them beyond that, the law lets us reduce the refund for the reduction in value; under our guarantee we do not.
• United Kingdom: the Consumer Rights Act 2015 gives you a 30-day right to reject faulty goods and up to six years to claim for a fault.
• EU, Denmark and Norway: a two-year legal guarantee for faults. Sweden: three years under konsumentköplagen (2022).
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to have the goods repaired or replaced if they are not of acceptable quality. The conditions in section 2 apply to change-of-mind returns only.
• United States and Canada: you have the rights given by the law of your state or province. The conditions in section 2 apply to change-of-mind returns only.
• Switzerland: Swiss law gives no general right to cancel an online purchase; the returns described in section 2 are offered voluntarily.

7. What is not covered

• Pairs damaged deliberately or by washing outside the care instructions.
• Gift cards.
• Pairs bought anywhere other than woolberry.com.
• Returns started more than 30 days after delivery, or posted more than 14 days after the return was started.

Questions: support@woolberry.com. woolberry AB, Gothenburg, Sweden.